Customer Service

Shipping

Domestic Orders (Australia only):

We offer FREE SHIPPING for all domestic orders over $45 (within Australia). Orders below $45 incur a flat rate $5 shipping fee. Express Post orders will incur a fee of $9.95

International Orders:

All international orders incur a flat rate shipping fee of $19.95 (cushion cover only). If you would like a cushion insert included the shipping fee is $39.95.

Returns Policy

Returned items will be accepted within 30 days of delivery for a full refund. We’ll also pay the return postage costs if the return is a result of our error (you received an incorrect or defective item, etc.). For change of mind or colour not matching, the postage costs will be payable by the customer. Please note that items must be unused and in original condition to qualify for a refund, unless faulty.

Refunds will be processed as soon as possible, however please allow four weeks from the time of posting item to us. This time period allows for transit time, processing and bank funds clearance.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Alternatively send us a message via the contact us page

If you have any questions that have not been answered on this page, please contact us and we will respond within 24 hours.