Customer Service

Rust French Linen Napkin

FAQ

Your confidence in us and our products is our number one priority. We want you to be completely delighted with both the quality of our products and your experience with our brand. 

shipping & delivery

Domestic Orders (Australia only):

Australia wide

  • FREE SHIPPING for orders $45 and over
  • $5 shipping for orders under $45

International Orders:

  • FREE SHIPPING for orders $200 and over
  • Flat rate shipping fee of $14.95 for orders under $200

refunds/exchanges
& faulty items

Returned items will be accepted within 30 days of delivery for a full refund. We’ll also pay the return postage costs if the return is a result of our error (you received an incorrect or defective item, etc.). For change of mind or colour not matching, the postage costs will be payable by the customer. Please note that items must be unused and in original condition to qualify for a refund, unless faulty.

Refunds will be processed as soon as possible, however please allow four weeks from the time of posting item to us. This time period allows for transit time, processing and bank funds clearance.

If you need to return an item, send us a message via the contact us page

Our Location

All of our products are shipped directly from our Sydney studio to you within 1-2 business days. 

Custom Orders and Personalised Products currently have a lead time of 2-3 weeks although occasionally the stars align and we manage to get your order to you quicker! 

Abstract Watercolour Tea Towel 2

If you have any questions that have not been answered on this page, please contact us and we will respond within 24 hours.